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[Ep. 2]: Cloud Calling - What do Organizations Need to Know To Succeed

Whether moving to UCaaS or hosted services, successfully moving calling platforms to the cloud requires addressing PSTN connectivity, management, and network performance among other things.
Failure to do so can lead to poor performance, unhappy employees, and high operating costs.

In this webinar we'll share insight based on Nemertes' recently released Workplace Collaboration: 2019-20 Research Study and provide practical guidance for IT leaders as they plan or continue their cloud communications journeys. Specifically we'll address the proper role of SIP trunking, SD-WAN, and speciality management tools to ensure success.
Recorded Jul 23 2019 44 mins
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Presented by
Irwin Lazar, VP and Service Director, Nemertes Research
Presentation preview: [Ep. 2]: Cloud Calling - What do Organizations Need to Know To Succeed

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  • Uniting a Distributed Workforce Nov 7 2019 11:00 am UTC 60 mins
    Ken Charman, CEO uFlexRewards
    As distributed workforces become a fact of life, propelled by a rapidly aging workforce and a rising popularity in contingent or gig employment - how do we make that work?

    Digital tech helps. There's more than enough of it to support a distributed workforce. But that's not what’s important. What is important is soul. Team culture, identity, a messianic sense of inclusion, shared mission and purpose.

    Ken will draw from his first hand experience in united a distributed workforce to deliver the world's first Digital Total Rewards System for Unilever, delivered on budget and on time.

    Topics covered will include:
    - Why a flat organisation structure is essential to making a distributed workforce work
    - Establishing the ultimate meeting cadence from daily stand-ups to two-week delivery meetings
    - The huge importance of recognition
  • How to Use AI to Measure & Assess Applicant Cultural Alignment Nov 6 2019 6:00 pm UTC 60 mins
    Erin Michelson, Founder & CEO, Summery.ai
    An introduction into how HR and recruiting professionals can attract and retain top talent by showcasing their company’s unique culture. The discussion focuses on leveraging AI applications to measure, re-engineer, and monitor applicant values and to score each individual’s alignment with the company’s culture—before the hire.

    Participants will learn how engineering value-cultural alignment can benefit:

    - HR Executives: Differentiating your company in a tight labor market and attracting top talent based on value profiles

    - Recruiting Managers: Maximizing the pool of diverse candidates and using AI-based social impact values matching to close open positions faster

    - Engagement Professionals: Offering the highest level of personalization for onboarding activities and communications that reflect individual employee values


    About the speaker:
    Erin Michelson is Founder & CEO of Summery (www.summery.ai) a data analytics company that harnesses AI technologies to help companies better recruit, retain, and engage high performing talent. Erin has been profiled in @BBCTech, @Entrepreneur, @NPR, @NatGeoTraveler, @FoxNews, and @HuffPost. Follow her @ErinMichelson
  • The Future of HR Depends on People Analytics Recorded: Aug 8 2019 51 mins
    Jennifer Leake CMC (Assessment Pros LLC) & Ira Wolfe (Success Performance Solutions)
    With management seeking increased proof and evidence for HR decisions, HR professionals have an even greater opportunity to get a better seat at the table and have a stronger voice. People analytics provides information to shortlist top talent, improve interviews to reduce turnover, and increase retention. Analytics also help unlock new solutions and predictable outcomes from HR and business data that up until now has been untapped and underused.
    During this session, participants will learn why people analytics must become a core competency of every organization and support both current and future HR decisions.
    Learning Outcomes
    • What people analytics is and what it isn’t
    • Where are you now – and how to get to the next step
    • 5 levels of reporting and analytics
    • 6 skills needed for People Analytics
  • How to Use AI to Measure & Assess Applicant Cultural Alignment Recorded: Aug 8 2019 47 mins
    Erin Michelson, Founder & CEO, Summery
    An introduction into how HR and recruiting professionals can attract and retain top talent by showcasing their company’s unique culture. The discussion focuses on leveraging AI applications to measure, re-engineer, and monitor applicant values and to score each individual’s alignment with the company’s culture—before the hire.

    Participants will learn how engineering value-cultural alignment can benefit:

    ·HR Executives: Differentiating your company in a tight labor market and attracting top talent based on value profiles

    ·Recruiting Managers: Maximizing the pool of diverse candidates and using AI-based social impact values matching to close open positions faster

    ·Engagement Professionals: Offering the highest level of personalization for onboarding activities and communications that reflect individual employee values

    Bio: Erin Michelson is Founder & CEO of Summery (www.summery.ai) a data analytics company that harnesses AI applications to help companies better recruit, retain, and engage high performing talent. Erin has been profiled in @BBCTech, @Entrepreneur, @NPR, @NatGeoTraveler, @FoxNews, and @HuffPost. Follow her @ErinMichelson
  • Corporate Culture: Competitive Advantage Attracting & Motivating Top Performers Recorded: Aug 8 2019 50 mins
    Erin Michelson (Summery), Ira Wolfe (Success Performance Solutions), Jennifer Leake (Assessment Pros LLC)
    An interdisciplinary discussion on how corporations are leveraging their unique cultures to ensure the right person is in the right position at the right company. The focus is on sharing success stories that demonstrate the power behind corporate culture as an engagement tool and how measuring and assessing culture can maximize employee belonging, team productivity and corporate profitability.
  • How to Recruit and Attract the Best Talent Recorded: Aug 7 2019 41 mins
    Helen Chao, Ravi Goel, Vivi Fenwick, Keith Halperin
    Join this panel discussion to learn:

    - How culture changes as a company scales and how the culture shift impacts recruitment

    - How to set realistic hiring expectations in order to hire quality candidates

    - Hiring strategies for technical roles
  • Recruiting in the Age of Googlization v2020 Recorded: Aug 7 2019 54 mins
    Ira Wolfe, Chief Googlization Officer, Success Performance Solutions
    Qualified candidates are an elusive, shrinking, moving target. The labor market is shrinking, time-to-fill is increasing, and cost-per-hire is rising. And yet most organizations continue to recruit future employees like it was 1970. Consequently, top talent just “swipes left” in mind-numbing fashion. To win the race for talent, an exceptional candidate experience matters from - your career site to the job offer.
  • Quantifying Culture: How to Use AI to Turn Culture into Competitive Advantage Recorded: Aug 7 2019 48 mins
    Erin Michelson is Founder & CEO, Summery
    An introduction into how to leverage behavioral science and AI technologies, such as Machine Learning & Natural Language Processing, to attract and engage top talent. The discussion focuses on the scientific methodology underscoring the Net Culture Score℠ and Employee Net Culture Score℠ assessments. Use cases demonstrate the advantages of using evidence-based applications to measure, re-engineer, and monitor your corporate culture, providing a look at the future of HR analytics.

    Participants will learn how engineering corporate culture can benefit:
    · HR Executives: Increasing stakeholder accountability, workgroup productivity and corporate profitability by establishing and auditing a cultural baseline
    · Recruiting Managers: Maximizing the pool of diverse candidates and using AI-based social impact values matching to close open positions faster
    ·Applicants & Employees: Providing personal insights into your social impact values to better discern cultural alignment & find opportunities for advancement

    Speaker Bio:
    Erin Michelson is Founder & CEO of Summery (www.summery.ai) a data analytics company that harnesses AI technologies to help companies better recruit, retain, and engage high performing talent. Erin has been profiled in @BBCTech, @Entrepreneur, @NPR, @NatGeoTraveler, @FoxNews, and @HuffPost. Follow her @ErinMichelson
  • [Ep. 3]: Measuring the Value of Collaboration Recorded: Aug 7 2019 44 mins
    Irwin Lazar, VP and Service Director, Nemertes Research
    IT and business leaders are evolving in how they measure the success of their collaboration initiatives. Whereas once they focused on performance metrics like uptime and repair, today they are driven to demonstrate the value that collaboration investments bring to operations and the bottom line. In this webinar we'll provide insight into the Nemertes success model for collaboration, sharing best practices and examples for identifying measurable business benefit for collaboration apps and platforms.
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    Ira Wolfe, Chief Googlization Officer, Success Performance Solutions
    The future came too soon for HR! Automation is jumping off the pages of science fiction in the everyday workplace. Artificial intelligence, machine learning, and robots are disrupting jobs and changing the workplace. Unfortunately HR technology is running amok, threatening to remove humanity from human resources. HR has one last opportunity to assume the role of leader and advocate of humans in the workplace!
  • [Ep. 2]: Cloud Calling - What do Organizations Need to Know To Succeed Recorded: Jul 23 2019 44 mins
    Irwin Lazar, VP and Service Director, Nemertes Research
    Whether moving to UCaaS or hosted services, successfully moving calling platforms to the cloud requires addressing PSTN connectivity, management, and network performance among other things.
    Failure to do so can lead to poor performance, unhappy employees, and high operating costs.

    In this webinar we'll share insight based on Nemertes' recently released Workplace Collaboration: 2019-20 Research Study and provide practical guidance for IT leaders as they plan or continue their cloud communications journeys. Specifically we'll address the proper role of SIP trunking, SD-WAN, and speciality management tools to ensure success.
  • [Ep. 1]: The Future of Collaboration is Teams - How to Achieve Success Recorded: Jul 9 2019 49 mins
    Irwin Lazar, VP and Service Director, Nemertes Research
    Collaboration apps like Cisco Webex Teams, Google Hangouts Chat, Mattermost, Microsoft Teams, RingCentral Glip, and Slack are rapidly taking over the workplace, enabling groups to communicate in context and weave together workflows and data.
    • But how to do organizations successfully adopt team collaboration?
    • How do they integrate it into their existing application and collaboration environment while meeting governance, security, and compliance requirements?
    • And how do they drive user awareness and adoption?
    In this webinar we’ll look at the trends around team collaboration and the characteristics of successful deployments and provide a roadmap that IT leaders should follow to measurable business benefits.
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    Lori Kleiman, Managing Director, HR Topics
    Megatrends are the global, social and economic issues that are touching all of our businesses. CEO's are focused on how these trends in the world will impact long term success of the organization - and your employee population is at the top of the list. But how do we know what will impact our organization in 10 years?

    Business futurists are consulted to predict where trends are going and what savvy organizations need to do to complete. HR departments have to get ahead of the megatrends that are facing their businesses and anticipate trends that will impact employees. Explore the top megatrends CEO's are watching for the next 10 years, and determine how you can implement these to focus your human resources initiatives.

    Don't miss this opportunity to get ahead of the curve and bring the latest thought leadership back to your organization.

    Speaker Biography:
    Lori Kleiman is an accomplished businessperson, entrepreneur, and leader. In her most recent corporate role, Ms. Kleiman orchestrated a group of 18 HR consultants nationally. She brought cutting edge HR techniques to the group and fostered a practical sense of HR to small businesses. She built an HR consulting practice that included six consultants supporting business of all sizes. She then sold that business to Arthur J Gallagher. Lori has conducted seminars to business people and HR professionals sharing best practices and new initiatives to bring to small businesses throughout the United States. With a Master of Human Resources and the highest level of certification available in HR, a SPHR and SHRM-SCP designations, and as a member of the National Speakers Association, Lori has the depth of knowledge needed to provide her clients with the foundation of traditional study and real-world solutions to drive immediate action.
  • How to engage employees w/ realtime feedback, learning & continuous listening Recorded: May 9 2019 44 mins
    Denis Descause , Founder & CEO of Flashbrand
    In this webinar you will learn what the key secrets of employee engagement are and how to develop a growth mindset culture with highly engaged employees.
  • Quantifying Culture: How to Use AI to Turn Culture into Competitive Advantage Recorded: May 9 2019 49 mins
    Erin Michelson is Founder & CEO, Summery
    An introduction into how to leverage behavioral science and AI technologies, such as Machine Learning & Natural Language Processing, to attract and engage top talent. The discussion focuses on the scientific methodology underscoring the Net Culture Score℠ and Employee Net Culture Score℠ assessments. Use cases demonstrate the advantages of using evidence-based applications to measure, re-engineer, and monitor your corporate culture, providing a look at the future of HR analytics.

    Participants will learn how engineering corporate culture can benefit:
    · HR Executives: Increasing stakeholder accountability, workgroup productivity and corporate profitability by establishing and auditing a cultural baseline
    · Recruiting Managers: Maximizing the pool of diverse candidates and using AI-based social impact values matching to close open positions faster
    ·Applicants & Employees: Providing personal insights into your social impact values to better discern cultural alignment & find opportunities for advancement

    Speaker Bio:
    Erin Michelson is Founder & CEO of Summery (www.summery.ai) a data analytics company that harnesses AI technologies to help companies better recruit, retain, and engage high performing talent. Erin has been profiled in @BBCTech, @Entrepreneur, @NPR, @NatGeoTraveler, @FoxNews, and @HuffPost. Follow her @ErinMichelson
  • 10 People First Strategies to Boost Employee Engagement Scores Recorded: May 9 2019 40 mins
    Deb Calvert, president, People First Productivity Solutions
    Employee engagement matters. A lot! It's the key to improved retention, higher productivity and customer satisfaction, stronger revenue performance, AND increased profits. So how do you boost employee engagement and unleash all these benefits for your business?

    In this presentation, we'll review 10 proven strategies for boosting engagement. You'll leave this 45-minute webinar with specific action items you can implement immediately. People practices that pay off and an opportunity for HR to shine!
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    Helen Chao, Ravi Goel, Vivi Fenwick, Keith Halperin
    Join this panel discussion to learn:

    - How culture changes as a company scales and how the culture shift impacts recruitment

    - How to set realistic hiring expectations in order to hire quality candidates

    - Hiring strategies for technical roles
  • 5 Ways To Improve Retention Through Background Screening Recorded: May 9 2019 22 mins
    Brad Phillips, Director of Client Strategy, JD Palatine
    It’s impossible to retain top talent if they never make it onboard!

    Over one third of employers report losing candidates because of a bad background screening process. In a competitive labor market, even the slightest hitch in the hiring process can lead to a poor candidate experience and lost hires. In contrast, well implemented background screens can improve the candidate experience, reduce risky hires, and lead to reduced turnover.

    You will learn:
    -Why background screening is critical to the candidate experience
    -What to look for when selecting and implementing a background screening provider
    -How background screening can impact your overall employer brand and improve retention rates
  • Future-Proofing Succession Planning; Strategies for Developing Talent Pipeline Recorded: May 9 2019 43 mins
    Debra Calvert (Moderator) | Lori Kleiman, HR Topics | Alex Lovell, O.C. Tanner Institute
    In this tight labor market, it's more important than ever to have a strategy for an employee to jump to another company. Companies need to be proactive and have a proper succession plan in place before it's too late.

    In this webcam panel, you will learn about:
    - The importance of engaging employees to retain them
    - An always-on approach to talent pipeline
    - The impact of future trends on succession planning

    Panelists:
    Debra Clavert, President, People First Productivity Solutions (moderator)
    Lori Kleiman, Managing Director, HR Topics
    Alex Lovell, Manager, Research and Assessment, O.C. Tanner Institute
  • Successful On-Boarding: Employee Retention Starts on Day 1 Recorded: May 9 2019 33 mins
    Jennifer Leake CMC, Founder, Assessment Pros LLC
    Every new employee is asked "How was your first day?" when they arrive home after starting a new job. How do your new employees answer that question?

    Critical for employee success and retention, an effective on-boarding process for new hires gives them a great first impression of your company and sets the stage for their performance in the days ahead.

    Register for this webinar to learn these key elements of a successful on-boarding process:
    - Preparing for their first day
    - How to make that great Day 1 first impression
    - Setting them up for success in their first week and first month

    Jennifer Leake CMC, Founder of Assessment Pros LLC has helped clients for over 20 years in their quest to avoid the costs of a wrong hire. It's vital to hire the right people because you can't train your way out of it when it happens, and the best product, processes or sales tools won't produce results if you don't have the right people in the job to begin with. Her 3-part "People System" creates high performing Employee Engagement with the right hires, on-going coaching and feedback and bosses people want to work for.
Trends and Best Practices for Human Resource professionals
This BrightTALK Channel features useful content for human resources professionals. Presentations will cover employment and labor law, emerging media trends, training, onboarding, and employee engagement.

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  • Title: [Ep. 2]: Cloud Calling - What do Organizations Need to Know To Succeed
  • Live at: Jul 23 2019 3:00 pm
  • Presented by: Irwin Lazar, VP and Service Director, Nemertes Research
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