Employee Experiences That Matter

Simplifying HR interactions for employees makes a huge difference in engagement. From onboarding and job changes, through personal needs and leaves, automation and GenAI are game changers. The employee experience starts the day they receive an offer, and how you work with them sets the tone for ongoing engagement with the organization. With today’s technology, you can offer a seamless onboarding experience that helps them complete all onboarding tasks, including those delivered by providers outside of HR, like IT and Facilities. That same technology can later provide information and support addressing a variety of employee needs. This session from Influencer Phyllis Drucker will demonstrate how providers can help deliver all HR services using workflows, automation, and AI. Examples include: onboarding and other job changes, leaves of absence, and some simple employee tasks like one-time payments and employment verification letters. It will also demonstrate how GenAI can help employees easily retrieve HR and payroll information, without employers needing to set up extensive employee knowledge bases.