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Improving ITSM Metrics with Remote Support

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Adam White, Sr. Solutions Engineer, Bomgar
Fast incident resolution is at the center of so many ITSM metrics, and remote support is a key part of a multi-channel contact center’s ability to speed time to resolution. This webinar will outline unique types of metrics that you can capture using remote support technologies, how they are related, and how to analyze those metrics to improve services. You will also learn easy methods for cutting resolution times and boost customer satisfaction scores through remote support.
Jul 17 2014
36 mins
Improving ITSM Metrics with Remote Support
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  • Title: Improving ITSM Metrics with Remote Support
  • Live at: Jul 17 2014 3:00 pm
  • Presented by: Adam White, Sr. Solutions Engineer, Bomgar
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