Name: Screen Sharing Worth 1000 Chats
Start: 2016-08-23T18:30:00Z
End: 2016-08-23T18:30:37.000Z
Location: BrightTALK
Rating: 4

Gain knowledge and learn best practices related to internal and external tech support from industry experts and Bomgar customers and partners.

Despite the rise of credential theft via phishing attacks and cyber-breaches, passwords alone are still the most common form of protection for employee accounts; many of which are used to gain access to sensitive data and systems. Not only are passwords often static, too easy to guess, and prone to theft, it’s also difficult to verify who is actually using them. These security issues with passwords are bringing two factor authentication to the spotlight, which enable a second security check beyond user name and password. Implementing this extra layer of security not only protects sensitive data and critical systems, but also verifies the user is who they say they are. This webinar will feature expert insight into multi-factor authentication technology and how organizations can shore up their security practices to better protect their networks and privileged accounts.

What the MFA?! Moving Beyond Passwords

Increasingly, high-profile data breaches are tracked to compromised third-parties or privileged accounts, which is often the attack pathway taken by cyber criminals. Privileged account credentials with connections to valuable systems give hackers access to critical systems without triggering any alarms, making those people and roles ideal targets. This webinar will offer insight into results from Bomgar’s groundbreaking research on why third-party vulnerabilities exist, and offer solutions for what companies can do to increase their security posture and mitigate the threat from third-party access.

Prevent Security Risks of Third Parties through Managing Privileged Access

An increasing number of high-profile data breaches are being traced back to compromised third-parties. Cybercriminals know that many companies have poor policies and technology in place to manage vendor access to their network. If a hacker takes advantage of vendor vulnerabilities and accesses your network disguised as a legitimate third-party, they typically have weeks or months to move around and gain access to critical systems. This webinar will feature a live hack that will show step by step how cyber criminals gain footholds into your network and ultimately infiltrate sensitive systems. You will also hear results from groundbreaking research on why vendor vulnerabilities exist, and offer solutions for what companies can do to increase their security posture and mitigate the threat from third-party access.

Control The Access, Control The Asset

The service desk continually invests time and money into solutions that can more efficiently track issues and resolve end-user requests. One key element in service desk support success is integrations, specifically between remote support and ticketing systems. Your remote support software should fit seamlessly into your environment and increase your return on those investments. Bomgar offers pre-built integrations for the leading service desk, CRM, and systems management solutions, including an integration with HEAT Software. This webinar will feature an in depth look at the integration from solutions experts from both Bomgar and Heat, as well as implementation success from UNC Healthcare.  Attendees will gain exclusive insight the value and benefits that service desks can expect to see from both the Bomgar and HEAT software solutions, as well as the integration between the two products.

Learn How UNC Health Care Improved Efficiency of Customer Support

Cyberattacks dominated the news in 2015, and it’s likely that 2016 will be no different. Cyber criminals are relentless in their efforts to find and take advantage of security weaknesses, which often include privileged user credentials. As computing processing power continues to increase, it’s becoming possible to break even the most complex passwords, putting every organization at risk of devastating breaches. Rather than requiring customers and employees to memorize 20-character, non-dictionary passwords, security and risk professionals need to start plotting the demise of the password and improving the security of privileged accounts. This webcast will highlight the technologies, such as privileged access and account management tools, best suited for securing your most sensitive systems and data.

The Demise of Passwords and the Rise of Authentication Technologies

Chat is an excellent channel to improve service desk productivity, but when dealing with complex issues, it’s sometimes not enough. If your chat solution is implemented in a standalone silo, then customers may have to transfer to phone support when their issues go beyond the point of text, resulting in a disjointed customer experience. But if the chat transitions directly into a screen-sharing session, the support agent can instantly see and resolve the issue while maintaining a seamless conversation. This session will outline how to increase the value and power of chat through integrating it with other solutions such as remote support, knowledge bases, CRM and more. Turn your service desk into a one-stop-shop with a modern, integrated approach to support.

Screen Sharing Worth 1000 Chats

chat

integrations

customer

satisfaction

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Screen Sharing Worth 1000 Chats

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