The Future of the IT Service Provider

Presented by

Julie L. Mohr, International Speaker and Author

About this talk

The Future of the IT Service Provider: Key Social and Technology Advancements and How They Impact the IT Service Provider With the integration of IT and the Business, the IT Service Provider can lead the way to social and business change. In this session we will better understand: • What skills will the service provider need to sustain IT-Business integration? • How will knowledge management advance the way that we interface with our customers? • Will social networking change how we build and sustain a relationship with end users? • What is the impact of social networking, Enterprise 2.0, Wave 4 of Mobile Computing? • How will Green IT impact the way we do business? • How can we better leverage Business Analytics to improve business-IT integration, and • How this will impact the future of the service provider?

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (11)
Subscribers (185)
Julie is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching - her purpose is to change the world through thought provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her PhD in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. Julie speaks at conferences worldwide on topics of leadership, business, knowledge management, service management, governance, organization development, process engineering, service level management, and continual improvement.