Hi [[ session.user.profile.firstName ]]

The Future of the IT Service Provider

The Future of the IT Service Provider: Key Social and Technology Advancements and How They Impact the IT Service Provider

With the integration of IT and the Business, the IT Service Provider can lead the way to social and business change. In this session we will better understand:
• What skills will the service provider need to sustain IT-Business integration?
• How will knowledge management advance the way that we interface with our customers?
• Will social networking change how we build and sustain a relationship with end users?
• What is the impact of social networking, Enterprise 2.0, Wave 4 of Mobile Computing?
• How will Green IT impact the way we do business?
• How can we better leverage Business Analytics to improve business-IT integration, and
• How this will impact the future of the service provider?
Recorded Sep 29 2010 49 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Julie L. Mohr, International Speaker and Author
Presentation preview: The Future of the IT Service Provider

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile
  • The Five C's of Service Catalog Management Recorded: Apr 10 2013 45 mins
    Julie L. Mohr, International Speaker and Author
    The Five C's of Service Catalog Management: Customer, Communication, Commitment, Change, and Culture

    While the Service Catalog is one of the most important tools to understanding the value of a service provider, many implementations fail to tackle the important aspects of adoption. This session uncovers the critical role that the service catalog plays in organizational change. We will explore the important and often overlooked five C's of Service Catalog Management:

    * Developing a stronger understanding of the customer
    * Communication strategies
    * Establishing commitment from all stakeholders
    * Integrating the catalog into the change management process
    * Moving to a service-based culture
  • Manage Service Investments in the Professional Service Organization Recorded: Dec 5 2012 47 mins
    Julie L. Mohr, International Speaker and Author
    Does your company provide IT services to external customers? Are you making the right decisions on what services you invest in to run, grow and transform your business? In this session, we will discuss the importance of the service catalog to the external service provider and the importance of integrating the catalog into strategic decisions on how to better serve your customers and maximize your capabilities in the market.
  • The Service Desk: Open for Business Recorded: Aug 7 2012 47 mins
    Julie L. Mohr, International Speaker & Author and Mark Galligan, itSMF USA
    After nearly half a decade of economic turbulence the Service Desk remains the center piece of the “way in” and often the “way out” of today’s IT Operations. With staffing cuts, freezes, an increasing volume of work and a need to improve operating effectiveness while increasing operating efficiencies, how can today’s Service Desk survive and even thrive?

    Please join Julie Mohr and Mark Galligan in an open presentation and discussion of how Service Desk’s are rising to today’s business challenges.

    Topics of conversation:
    - Today’s IT Service market place
    - Open for Business
    - Being passionate about Service Desk services (‘cause the sane ones quit)
    - Your IT Store Front – (Self Service)
    - Investing in technology simplification
    - Recursive issues
    - Share your experiences

    About Julie and Mark
    Julie is passionate about service & support management providing imaginative insight & dynamic leadership to transform service & support organizations into best practice, customer-focused environments. She is an expert instructor, a certified Helpdesk Director and certified ITIL® Service Manager/Expert. Julie is the author of Mapping Support Processes: Blueprint for Success, The Help Desk Audit: Blueprint for Success, The Help Desk Toolkit: Companion CD & The Help Desk Dictionary.

    Mark is a dedicated IT professional and is passionate about improving IT operations and the services it offers. He has over 25 years of leadership, management and technology experience improving technology operations, IT services and customer satisfaction while reducing operating expense for Fortune 500 companies. Mark is an active member of the Information Technology Service Management Forum and the Help Desk Institute, and is currently serving as the communication chair for both organizations local chapters.
  • A Holistic Approach to Change Management Recorded: Jun 14 2012 48 mins
    Julie L. Mohr, International Speaker and Author
    Are you tired of hearing about how to implement Change Management and yet when you try it something is still missing? In this session, instead of talking about the perfect implementation of Change Management we take it back to the basics and figure out what is really needed to make Change Management successful. Using a whole-earth approach we will cover the basics, why they are important and what you have to do to make Change Management work. This is a session not to be missed by all Change Managers.
  • Categorization - A Method to the Madness Recorded: Mar 21 2012 49 mins
    Julie L. Mohr, International Speaker and Author
    Learn how to tame the madness in your categorization scheme. Incident, problem, and event management depend upon categorization to trend and improve service performance. But, did you know that the service catalog, training plans, career development and skills assessment are also dependent upon that same categorization? It’s amazing how much of what we do depends on understanding what we do, and that starts with effective categorization of the products and services we provide.

    In this webcast, Julie discusses the importance of categorization and its dependencies. Julie will map out a method for you to learn how to develop a categorization scheme for the incident management and problem management systems. This is a webcast you will not want to miss.

    Julie is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching - her purpose is to change the world through thought provoking dialog and interaction. She is the president of Mind The IT Gap. Julie has a degree in computer science from The Ohio State University and runs an online university that provides exceptional learning experiences.
  • Raise the Bar on Service Quality: KPIs that Drive Value Recorded: Sep 20 2011 49 mins
    Julie L. Mohr, International Speaker and Author
    It is time to raise the bar for IT organizations and define a new standard quo. Problem Management is the key to increasing service quality. This requires both reactive and proactive problem management, measurements that are linked to value creation for the business and real tangible outcomes. This presentation explores both ITSM and IT Governance frameworks, the proposed key performance indicators and maps these along with other measurements to business value.
  • The Future of the IT Service Provider Recorded: Sep 29 2010 49 mins
    Julie L. Mohr, International Speaker and Author
    The Future of the IT Service Provider: Key Social and Technology Advancements and How They Impact the IT Service Provider

    With the integration of IT and the Business, the IT Service Provider can lead the way to social and business change. In this session we will better understand:
    • What skills will the service provider need to sustain IT-Business integration?
    • How will knowledge management advance the way that we interface with our customers?
    • Will social networking change how we build and sustain a relationship with end users?
    • What is the impact of social networking, Enterprise 2.0, Wave 4 of Mobile Computing?
    • How will Green IT impact the way we do business?
    • How can we better leverage Business Analytics to improve business-IT integration, and
    • How this will impact the future of the service provider?
International Speaker & Author
Julie is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching - her purpose is to change the world through thought provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her PhD in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix.

Julie speaks at conferences worldwide on topics of leadership, business, knowledge management, service management, governance, organization development, process engineering, service level management, and continual improvement.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: The Future of the IT Service Provider
  • Live at: Sep 29 2010 8:00 pm
  • Presented by: Julie L. Mohr, International Speaker and Author
  • From:
Your email has been sent.
or close