Hi [[ session.user.profile.firstName ]]

Service Catalog and Request Management

In this session, long time industry experts Torrey Jones will discuss and demonstrate a Best Practices approach to Service Catalog utilizing HP’s newest SaaS Offering, Service Anywhere. As part of this discussion and demonstration, Torrey will cover how automation can help drive user satisfaction, and positively impact users adoption of a Service Catalog.
Recorded Apr 10 2014 63 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Torrey Jones, Stephanie Mason, Greenlight Group
Presentation preview: Service Catalog and Request Management

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile
  • Enterprise IT Operations Management  - the rest of the story Recorded: Dec 12 2017 64 mins
    Greenlight Group
    In this last of a 3 part webinar series presented by Greenlight, Micro Focus Product Management and Greenlight group will provide an overview of the current state of IT Operations Management technologies running on enterprise grade cloud native technology stacks.  Join us, and come up to speed as the experts provide a high level overview of Network Operations, Hybrid Cloud, and Datacenter Automation suites from the Micro Focus ITOM portfolio running in a Docker & Kubernetes orchestrated environment.
  • Enterprise Grade Cloud Native IT Service Operations and Management Recorded: Nov 15 2017 62 mins
    Greenlight Group
    Micro Focus Product Management and Greenlight group will dive into the details of Micro Focus’ Enterprise Grade IT Service Management Automation and Operations Bridge product suites - showcasing the most recent advances that ease bringing cloud native capabilities to the mainstream IT Operations organizations.
  • Cloud Native Enterprise ITOM Recorded: Oct 31 2017 63 mins
    Micro Focus
    Join us for the first in a series of monthly webinars, presented by Greenlight Group, where Micro Focus and Greenlight Group will provide an introductory session of Micro Focus's container orchestrated IT Operations Management platform. In this webinar, Torrey Jones, Greenlight Group Principal Consultant, will talk through the basics of Micro Focus’s cloud native Container Deployment Foundation – a Docker and Kubernetes centric game changing platform for IT Operations Management in the Enterprise. Prior to diving into the topic of the hour, special guest Roy Ritthaler , VP, Marketing, IT Operations Management, will provide a short update of the New, Combined Micro Focus – post merger with HPE Software.
  • A Real World Experience of HP Service Anywhere Migration Recorded: Nov 12 2015 61 mins
    Jared Flanders, AFCU Systems Admin., Kate Jaynes, AFCU Help Desk Coord & Tom Hoffa Greenlight Group Sr. Engineer
    Join America First Credit Union (AFCU) and HP Gold Partner Greenlight Group to discuss AFCU’s journey to Service Anywhere, Hewlett Packard’s newest ITSM SaaS offering. As part of their migration from their current Help Desk solution, AFCU has implemented Request, Incident, and other internal processes into Service Anywhere – with more processes planned for deployment.
    AFCU will review and discuss the migration path they chose. Integrations to the HP UCMDB, HP Operations Orchestration for task automation, Live Support for centralized ticketing, Active Directory (AD) via LDAP, and others will be discussed as part of this presentation. Finally, AFCU will highlight aspects of HP Service Anywhere making their overall Help Desk functionality easier and more valuable to their company.
  • Exploring Unstructured Data and Analytics Recorded: Jun 18 2014 58 mins
    Kate Fontanella, Vivit Big Data SIG, Sr Technical Instructor, HP & Torrey Jones, Principal Consultant, Greenlight Group
    Unstructured data is being touted as the biggest source of intelligence, which will provide the make or break opportunities for enterprises. Making sense out of this data has challenged many fundamentals of traditional analytics and has been a problem of keen interest for decades. This session will bring to the front some analytics techniques and technologies that help kick start the journey to unstructured data analytics. This will also bring in methods that can help identify business problems that can benefit the most from the use of unstructured data.
  • Service Catalog and Request Management Recorded: Apr 10 2014 63 mins
    Torrey Jones, Stephanie Mason, Greenlight Group
    In this session, long time industry experts Torrey Jones will discuss and demonstrate a Best Practices approach to Service Catalog utilizing HP’s newest SaaS Offering, Service Anywhere. As part of this discussion and demonstration, Torrey will cover how automation can help drive user satisfaction, and positively impact users adoption of a Service Catalog.
  • Automation - Operations and Beyond Recorded: Mar 21 2014 48 mins
    Stephanie Mason, Principal Engineer-Automation
    A discussion of the power the HP Automation Pillar’s CSA and OO as they relate not just to automated server builds and responses to monitoring alarms but to complex business processes such as employee on-boarding and off-boarding. Live demos will include a complex CSA 4.0 server build and a Service Manager change control to on-board a new employee which includes both manual and automated OO processes.
  • NNMi Reporting and iSPI: tips and tricks from the field Recorded: Jan 31 2014 57 mins
    Jay Batson
    This webinar and demo is a collection of tips and tricks gathered from NNMi and NNMi iSPI deployment in the field. We will discuss NNMi reports, iSPI tweaks, and performance trouble shooting tips along with a real time demonstration during the discussion.
  • HP Service Anywhere v3 - Tomorrows Service Desk, Today Recorded: Dec 12 2013 45 mins
    Torrey Jones
    Generational gaps in the workforce - they exist, they are real, they are coming – faster than you might think. Is your organization ready? In this version of Greenlight Group's webinar series, Greenlight Group Principal Consultant Torrey Jones will look at the new release of HP’s Service Anywhere through the eyes of tomorrow’s workforce.
  • BSM Monitoring Automation: A First Look Recorded: Oct 17 2013 44 mins
    Jay Batson
    HP BSM application for monitoring automation and use in POC installation: prerequisites, license installation and basic monitor deployment
  • Big Data Simplified with HP Vertica Recorded: Sep 11 2013 59 mins
    Greenlight Group Senior Engineer Torrey Jones
    In this session, Vertica Certified Engineer Torrey Jones will demonstrate the essentials of HP Vertica-from installation to functioning data query. During the live demonstration, Torrey will exhibit Vertica's natural compatibility with industry leading 3rd party Business Intelligence tools; extracting and presenting information stored on the Vertica platform.
  • HP Universal Discovery- Accelerate with Automation Recorded: Aug 14 2013 55 mins
    Greenlight Group Technical Expert Chris Munro
    An overlook of HP Universal Discovery, with insight into both standard and custom features to maximize effective discovery techniques.
Intuitive and Effective Software Solutions
Greenlight Group is an award-winning HP Gold Partner, whose expertise is demonstrated by our diverse clientele base-- running the gamut from Fortune 500 Companies to prominent regional industries.
We specialize in Operations Management, IT Service Management, Automation and Business Intelligence/Big Data. We partner with leading software organizations such as HP, Vertica, SAP, Tableau, VMware, among others.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Service Catalog and Request Management
  • Live at: Apr 10 2014 6:00 pm
  • Presented by: Torrey Jones, Stephanie Mason, Greenlight Group
  • From:
Your email has been sent.
or close