A Real World Experience of HP Service Anywhere Migration
Jared Flanders, AFCU Systems Admin., Kate Jaynes, AFCU Help Desk Coord & Tom Hoffa Greenlight Group Sr. Engineer
About this talk
Join America First Credit Union (AFCU) and HP Gold Partner Greenlight Group to discuss AFCU’s journey to Service Anywhere, Hewlett Packard’s newest ITSM SaaS offering. As part of their migration from their current Help Desk solution, AFCU has implemented Request, Incident, and other internal processes into Service Anywhere – with more processes planned for deployment.
AFCU will review and discuss the migration path they chose. Integrations to the HP UCMDB, HP Operations Orchestration for task automation, Live Support for centralized ticketing, Active Directory (AD) via LDAP, and others will be discussed as part of this presentation. Finally, AFCU will highlight aspects of HP Service Anywhere making their overall Help Desk functionality easier and more valuable to their company.
Greenlight Group is an award-winning HP Gold Partner, whose expertise is demonstrated by our diverse clientele base-- running the gamut from Fortune 500 Companies to prominent regional industries.
We specialize in Operations Management, IT Service Management, Automation and Business Intelligence/Big Data. We partner with leading software organizations such as HP, Vertica, SAP, Tableau, VMware, among others.…