Jared Flanders, AFCU Systems Admin., Kate Jaynes, AFCU Help Desk Coord & Tom Hoffa Greenlight Group Sr. Engineer
Join America First Credit Union (AFCU) and HP Gold Partner Greenlight Group to discuss AFCU’s journey to Service Anywhere, Hewlett Packard’s newest ITSM SaaS offering. As part of their migration from their current Help Desk solution, AFCU has implemented Request, Incident, and other internal processes into Service Anywhere – with more processes planned for deployment.
AFCU will review and discuss the migration path they chose. Integrations to the HP UCMDB, HP Operations Orchestration for task automation, Live Support for centralized ticketing, Active Directory (AD) via LDAP, and others will be discussed as part of this presentation. Finally, AFCU will highlight aspects of HP Service Anywhere making their overall Help Desk functionality easier and more valuable to their company.
Kate Fontanella, Vivit Big Data SIG, Sr Technical Instructor, HP & Torrey Jones, Principal Consultant, Greenlight Group
Unstructured data is being touted as the biggest source of intelligence, which will provide the make or break opportunities for enterprises. Making sense out of this data has challenged many fundamentals of traditional analytics and has been a problem of keen interest for decades. This session will bring to the front some analytics techniques and technologies that help kick start the journey to unstructured data analytics. This will also bring in methods that can help identify business problems that can benefit the most from the use of unstructured data.
In this session, long time industry experts Torrey Jones will discuss and demonstrate a Best Practices approach to Service Catalog utilizing HP’s newest SaaS Offering, Service Anywhere. As part of this discussion and demonstration, Torrey will cover how automation can help drive user satisfaction, and positively impact users adoption of a Service Catalog.
A discussion of the power the HP Automation Pillar’s CSA and OO as they relate not just to automated server builds and responses to monitoring alarms but to complex business processes such as employee on-boarding and off-boarding. Live demos will include a complex CSA 4.0 server build and a Service Manager change control to on-board a new employee which includes both manual and automated OO processes.
This webinar and demo is a collection of tips and tricks gathered from NNMi and NNMi iSPI deployment in the field. We will discuss NNMi reports, iSPI tweaks, and performance trouble shooting tips along with a real time demonstration during the discussion.
Generational gaps in the workforce - they exist, they are real, they are coming – faster than you might think. Is your organization ready? In this version of Greenlight Group's webinar series, Greenlight Group Principal Consultant Torrey Jones will look at the new release of HP’s Service Anywhere through the eyes of tomorrow’s workforce.
In this session, Vertica Certified Engineer Torrey Jones will demonstrate the essentials of HP Vertica-from installation to functioning data query. During the live demonstration, Torrey will exhibit Vertica's natural compatibility with industry leading 3rd party Business Intelligence tools; extracting and presenting information stored on the Vertica platform.
Greenlight Group is an award-winning HP Gold Partner, whose expertise is demonstrated by our diverse clientele base-- running the gamut from Fortune 500 Companies to prominent regional industries.
We specialize in Operations Management, IT Service Management, Automation and Business Intelligence/Big Data. We partner with leading software organizations such as HP, Vertica, SAP, Tableau, VMware, among others.