Human-Centric Experience Management for ESM

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Presented by

Sami Kallio, CEO & Co-founder, HappySignals

About this talk

Service Management functions are often focused on outputs instead of outcomes – doing what was agreed instead of doing what makes the most impact for employees, our customers. To change this culture, we need to measure employee happiness and lost productivity. Sami Kallio, CEO & Co-founder of HappySignals - the Experience Management platform - explains why understanding how end-users perceive enterprise service quality and where they lose time across all service management touchpoints is vital in delivering beyond average services. By turning this experience data into actionable insights, it can be used widely across organizations to get a shared understanding of how to provide the most value to employees.

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