Automate, Integrate, Collaborate

Presented by

David Bullivant, Business Consultant, Sunrise Software

About this talk

Teams, Azure, Planner, Office 365 & PowerBI – core to business activities but often isolated from service outcomes and updates. Automation streamlines common processes within working scenarios and increasingly enables integrations between ITSM tools and your company’s essential applications. Join the Sunrise demo to see real time examples highlighting how automation can facilitate the seamless integration of ITSM with your day to day essential applications.

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The Service Desk Institute (SDI) has been connecting IT service professionals across the world since 1988 and is the leading global community for everyone working in the IT service and support industry. Our mission is to inspire service desks and service desk professionals to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM and service desk communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit