Let’s Make IT Smart Again

Presented by

Roeland van Rijswijk, Service Management Consultancy Lead | TOPdesk

About this talk

Are time and people our biggest constraints, or is it the way we work? Customers and the business demand seamless service and proactive improvement, yet without transforming itself first, IT is at risk of becoming the department of ‘No’. Applying scalability in the things we do is far more satisfying for IT staff then repetitiously doing things that add little value to the bigger picture. Opportunities to improve your way of working are all around: how you collaborate with your customer, how you collaborate with suppliers, how you integrate AI and Automation into your workflow. Many such improvements can be realised with the tool you are already using, making work in IT better today and your service approach ready for the tech of tomorrow. Let’s make IT smart again.

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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com