The Hottest Trends in Enterprise Service Management

Presented by

Dean Clayton, International Product Manager, Micro Focus & Noel Hopkinson, Senior Pre-sales Consultant, Micro Focus

About this talk

In 2022 and beyond, companies of all sizes are focused on innovation – not only by adopting new technologies – but also by rethinking how they’ve traditionally approached delivering goods and services, both to their customers and their own employees. That is why Service management today is all about transforming your business. But how can you transform when you’re being squeezed from all directions? Join this live session as we explore the latest trends, challenges and best practices in relation to delivering a modern, intuitive, multi-channel experience for both customers and employees.

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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit