The New SysAid AI Service Desk

Presented by

Edouard Little, Service Automation Specialist and Dena Wieder-Freiden, Content Marketing Manager | SysAid

About this talk

Watch SysAid for a demonstration of its new AI Service Desk which allows employees to simply chat their requests in Microsoft Teams which are automatically categorized and routed correctly, bringing the power of SysAid and Service Automation into the equation for a quick resolution. Learn about the benefits your organization can gain by combining the most popular collaboration tool with the leading ITSM platform, including: A better employee experience, as employees can get service using the tools of their choice, within their work environment. Faster resolution of tickets since IT admins do not need to switch their work environments and can leverage automation. Better visibility with auditing and traceability being maintained as a “paper trail” within SysAid (of a ticket that was created in Teams).

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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit