Automation for Enterprise Service Management

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Presented by

David Bullivant, Business Consultant | Sunrise Software

About this talk

Watch how automation can cross departmental boundaries and enable users in all areas of the organisation to benefit from streamlined processes. Automated workflows which are easy to build and deploy, apply consistent and efficient outcomes to common company-wide service scenarios. Sunrise provides IT Service Management software to help you efficiently manage your service organisation.

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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com