Microfocus Service Management Automation X (SMAX)

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Presented by

Eileen O'Mahony, Technical Consultant | WM Promus

About this talk

Imagine an IT organization that can deliver services faster with improved service quality while radically reducing the number of IT tickets. This is not a vision for the future. It is the reality today for growing numbers of organizations that are leveraging machine learning, automation and analytics to transform the service desk. Based on embedded machine learning, analytics and the ability to automate tasks, SMAX delivers a smarter approach to IT Service Management (ITSM), IT Asset Management (ITAM), and Enterprise Service Management (ESM) Watch WM Promus for a demonstration of SMAX: · A modern IT service delivery with smarter processes, workflows, and tasks for automated service fulfilment and issue resolution. · An integrated, intelligent, role-based, no-wait self-service portal that gets employees back to work faster. · Rapid configurations, build-your-own apps, and seamless upgrades.

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