Microfocus Service Management Automation X (SMAX)

Presented by

Eileen O'Mahony, Technical Consultant | WM Promus

About this talk

Imagine an IT organization that can deliver services faster with improved service quality while radically reducing the number of IT tickets. This is not a vision for the future. It is the reality today for growing numbers of organizations that are leveraging machine learning, automation and analytics to transform the service desk. Based on embedded machine learning, analytics and the ability to automate tasks, SMAX delivers a smarter approach to IT Service Management (ITSM), IT Asset Management (ITAM), and Enterprise Service Management (ESM) Watch WM Promus for a demonstration of SMAX: · A modern IT service delivery with smarter processes, workflows, and tasks for automated service fulfilment and issue resolution. · An integrated, intelligent, role-based, no-wait self-service portal that gets employees back to work faster. · Rapid configurations, build-your-own apps, and seamless upgrades.

Related topics:

More from this channel

Upcoming talks (1)
On-demand talks (92)
Subscribers (1413)
The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com