Delivering services using no-code workflows in ServiceDesk Plus

Presented by

Prem Maheswaran, Lead Evangelist - ITSM | ManageEngine

About this talk

The last couple of years taught us to reinvent the way we work and swiftly adapt to different work models to keep the business running. IT teams face the greatest challenge of delivering essential services and critical support to the diverse hybrid workforce. In this session, you will learn how ServiceDesk Plus allows your IT and business functions to stay nimble to face the challenges of today and the surprises in the future. Key take-away: Design flexible workflows for IT and business services. Delegate, manage and deliver tasks with your remote IT resources. The unified service management approach for remotely accessible services.

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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit