How To Reduce IT Complexity And Increase Agility

Presented by

Doug Tedder, Principal, Tedder Consulting LLC & David Wright, Chief Value & Innovation Officer, SDI

About this talk

The rise of automation, AI for customer service, and machine learning in marketing and product development make conducting business easy. But behind these rapidly advancing employee and customer-facing digital services lies a highly complex IT landscape. If left unchecked and unmanaged, IT complexities can wreak havoc in an organization. Things may not get done; essential tasks may fall through the cracks, and inefficiencies become prevalent in the organization. To clear the underbrush and make simplicity a core capability of your organization, IT leaders must pay attention to the growing tech complexities in their organization. In this webcast from Freshworks, you’ll hear from experts on how IT can tackle tech complexities and reduce bloatware.

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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit