Proactive IT: How To Prevent Tickets

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Presented by

Kelly Calver & John Boardman, Softcat speak to John Cairns, Nexthink

About this talk

If a ticket is submitted, then it’s already too late. Incidents are reaching critical mass and your service desk is stretched thin, leading to wasted resources, poor IT service delivery and frustrated employees. Being proactive allows IT to detect and resolve non-reported incidents before a ticket is submitted or, even better, before employee impact. John from Nexthink speaks to the experts at Softcat about how you can stop incidents before they reach critical mass.

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