IT for unstoppable business

Presented by

Sumit De, Lead Solution Engineer, Freshworks

About this talk

We take a look at how organisations can overcome some of the key challenges commonly being faced today in the world of Service Management and how the power of the Freshworks platform can be more than just a solution, but help enable positive change in any business.

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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit