Delivering frictionless IT & business services with ServiceDesk Plus

Presented by

Siddharth G, Product Specialist, ManageEngine

About this talk

The current work model has caused IT service management teams to reimagine their IT service delivery practices to meet the requirements of a predominantly remote-first workforce. In this session, we will discuss real-life ITSM challenges in a hybrid workspace with a best practice approach, to discover how to handle them. Learn how ServiceDesk Plus can help you, Maintain order even during chaotic major incidents Streamline the employee onboarding process that spans multiple departments Deploy business-critical changes with minimum disruptions. Manage IT and non-IT asset inventory better, optimize asset costs, and stay compliant.

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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit