Marval's data-led, AI-augmented Service Management Solution

Presented by

Vincent Iweka, VP Global Sales, Marval

About this talk

The market demands more from businesses to respond instantly and deliver top-notch services. This trend adds pressure on supportive departments such as IT to keep up with their organisational needs. The use of AI, ML and automation has become a necessity rather than a luxury. But how do we apply it? Step into the world of self-healing capabilities and explore how to use data where it works best.

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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit