How Shift-Left ITSM Improves Digital Employee Experience (DEX) & Business Value

Presented by

Gaurang Pathak, Director, Strategic Accounts (EMEA), 1E

About this talk

86% of respondents to a Vanson Bourne survey believe that Digital Employee Experience influences organizational revenue. While the correlation between improving DEX and faster IT remediation is obvious, the survey identified that 75% of the employees feel that faster fixing of issues is no longer good enough - IT needs to become proactive rather than reactively fixing issues. Prevention is better than cure!

Related topics:

More from this channel

Upcoming talks (1)
On-demand talks (112)
Subscribers (1838)
The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit