3 ways to deliver delightful omnichannel experiences

Presented by

Sunny Singh, Senior Marketing Manager, Freshworks

About this talk

According to the HBR Analytic Services Report, 82% say that employees’ happiness on the job is significantly impacted by how well their workplace technology performs. Post-pandemic, it has become a business imperative that organizations provide their workforce with the right tools to do their jobs effectively. The ability to deliver omnichannel employee experiences then becomes a critical differentiator for success. Organizations are set for success when they not only extend and customize employee experiences but also enhance how these experiences are consumed. When implementing omnichannel solutions, customer experience (CX) and employee experience (EX) strategies should be key considerations to build better experiences. In this video, Sunny Singh from Freshworks Inc. talks about how imbibing consumer-centricity for an employee-centric experience is the best way forward to future-proof EX processes and deliver delight.

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