Leveling up your service desk with unified IT management

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Presented by

Peter Bretton, Director, Customer & Product Marketing, NinjaOne

About this talk

Most service desks rely primarily on a remote access tool to provide remote support to end users, but these tools have drawbacks: support sessions need to be scheduled and often involve interrupting the end-user. NinjaOne’s unified IT management solution provides a suite of remote management tools that service desks can use to provide support behind the scenes, automate maintenance, and remediate issues, often without interrupting end-users. This session will explore how a service desk can use unified IT management to reduce incoming tickets, remediate tickets faster, shift complex tasks to more junior technicians, and provide a better IT experience for everyone.

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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com