Why KM Coaching Should Be Your Important Ingredient!!

Presented by

Pawan Khatawane, Tech Lead - Knowledge Management, Nestlé

About this talk

If your organisation focuses on knowledge as a key asset, using the KCS methodology will help you to integrate knowledge base into the problem solving or request fulfilment workflow. It will also improve your problem management process. It's a recipe. It has some important ingredients for continued success. However, is setting up the technology, processes and measures enough for the success, where sustainable change in the ways of our working is very important? How will we learn how people respond to the change? How will we ensure the development of practices that ensure content quality and health? How will we ensure a culture of learning, feedback and improvement takes place? Yes, an active coaching program is that essential ingredient you need. Pawan shares how Knowledge Centered Service Coaching can be an important ingredient in your KM function. He'll also be sharing some of the key KM successes from the Coaching Program he has seen throughout his career.

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