Service Desk Best Practice Reporting

What reports do your business leaders want from your Service Desk? Sunrise and their Service Delivery team will provide an insight of best practice reporting including real life reporting examples and advice on what your business leaders may want from your Service Desk reporting. Q. Do you find yourself producing reports for the business without any feedback from the business as to what is being used or indeed what is useful? Q. Do you spend many hours each month producing reports for your organisation taking you away from your day to day job? Q. Are you interested in understanding the type of information that other organisations are reporting on or interested in industry best practice reporting? If your answer to any of these is yes, then the this webinar is for you! Sunrise will take you through the reports they produce for their business leaders and customers, as well as focusing on industry best practice reporting including the Service Desk Institute compliance reports, a core foundation of the SDI Service Desk Accreditation. They will also look at how you can interpret the data you collate and use this to make positive changes within your organisation. Key Takeaways from the session will include: * An overview of the SDI best practice Reports * Real life case study and examples of a live Service Desk and their reporting metrics * Suggestions to reduce the time you spend on reporting whilst improving the value you provide to the business at the same time * How to use the data collated to improve the overall service