Service Desk Best Practice Reporting

Presented by

David Bullivant, Business Consultant, Sunrise Software

About this talk

What reports do your business leaders want from your Service Desk? Sunrise and their Service Delivery team will provide an insight of best practice reporting including real life reporting examples and advice on what your business leaders may want from your Service Desk reporting. Q. Do you find yourself producing reports for the business without any feedback from the business as to what is being used or indeed what is useful? Q. Do you spend many hours each month producing reports for your organisation taking you away from your day to day job? Q. Are you interested in understanding the type of information that other organisations are reporting on or interested in industry best practice reporting? If your answer to any of these is yes, then the this webinar is for you! Sunrise will take you through the reports they produce for their business leaders and customers, as well as focusing on industry best practice reporting including the Service Desk Institute compliance reports, a core foundation of the SDI Service Desk Accreditation. They will also look at how you can interpret the data you collate and use this to make positive changes within your organisation. Key Takeaways from the session will include: * An overview of the SDI best practice Reports * Real life case study and examples of a live Service Desk and their reporting metrics * Suggestions to reduce the time you spend on reporting whilst improving the value you provide to the business at the same time * How to use the data collated to improve the overall service

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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit