Democratization of Automation – It’s all about ease of use

Using software (instead of people) to eliminate repetitive, manual tasks was already high on IT agendas but the pandemic sent it into overdrive. Although reduced cost and IT workload are major benefits, to make its value highly visible, automation must be front and centre in the employee experience. Automating without this strategic perspective will result in sprawl, increased complexity, and rising costs across dozens of automation islands that don’t play well together. As Enterprise Service Management goes mainstream, now is the time to pull the moving parts together. Patrick will explain: - What’s holding your automation initiatives back - Why the employee experience is the best place to start - How Hornbill’s most successful ESM customers are scaling automation Conor will demonstrate the capabilities your technology must provide to make IT happen.