Bridge gap between service delivery expectation & reality using ServiceDesk Plus

More often than not, an employee's actual service experience ends up a far cry from their expectations. One of the main challenges that service delivery teams, IT, and beyond face is translating their service designs and plans into everyday practice. While this could be the result of several factors, the service management platform they choose and how they leverage its various capabilities plays a major role. An ideal IT and enterprise service management platform should facilitate service owners in the organization to: - Simplify information gathering in any service for both employees and technicians via customizable service request templates. - Accelerate service delivery through integrated no-code automations. - Offer a way to map and control the service journey from start to finish with a visual life cycle builder. In this session, Siddharth from ManageEngine will break down the hurdles that a service owner faces when launching a new service, and how ServiceDesk Plus' intuitive capabilities make the whole project a lot easier!