Hybrid Working - Maximising Your Use Of Technology In The Hybrid Era

Presented by

David Bullivant, Business Consultant, Sunrise Software and David Wright, Chief Value & Innovation Officer, SDI

About this talk

More than ever before, IT organisations are operating a hybrid working approach. In this session, David will talk about how you can maximise the technology you already have in place to enhance the customer experience and add value to your organisation. Service Management has never been more important and David will look at some of the most commonly used applications including self-service portals and business collaboration apps such as Microsoft Teams, and look at how you can integrate, automate and collaborate better making the maximum use of the technology you have available. Takeaways will include: Suggestions and examples of how you can use ITSM Self-Service portals to provide a 24/7 service to your customers How you can integrate core business application such as Teams into your ITSM environment to give your customers a one stop shop What next? – What areas will technology expand into in a world of AI?
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com