Hybrid Working - Maximising Your Use Of Technology In The Hybrid Era

More than ever before, IT organisations are operating a hybrid working approach. In this session, David will talk about how you can maximise the technology you already have in place to enhance the customer experience and add value to your organisation. Service Management has never been more important and David will look at some of the most commonly used applications including self-service portals and business collaboration apps such as Microsoft Teams, and look at how you can integrate, automate and collaborate better making the maximum use of the technology you have available. Takeaways will include: Suggestions and examples of how you can use ITSM Self-Service portals to provide a 24/7 service to your customers How you can integrate core business application such as Teams into your ITSM environment to give your customers a one stop shop What next? – What areas will technology expand into in a world of AI?