Optimising IT Services with IT Experience Benchmarking  Data

Presented by

Sakari Kyrö, ITXM Lead, HappySignals

About this talk

In this valuable presentation from Sakari Kyrö, ITXM Lead at HappySignals Ltd, you’ll hear what they have learned from 8 million pieces of enterprise IT end-user feedback about their service and support experiences.
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com