Delighting Customers by Delivering Best Practice, World Class Superstar Service!

Presented by

Patrycja Sobera, Vera Faludi & Mariana De Leon, Unisys

About this talk

In this video, Vera, Mariana and Patrycja take you through the Unisys approach to benchmarking their award-winning global Service Desk offering. They provide invaluable tips and tricks on how to continuously drive end user happiness through: -the use of best practice processes -supported by adequate technology -feedback and sentiment based evaluations -with a mix of a secret ingredient…to tie it all up! Closing with a summary on next gen strategy to exceptional end user experience and next generation of XLAs 3.0!
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit