Employee Experience begins with Agent Experience

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Presented by

Shiraz Hemani, Director of Sales North America, Invgate

About this talk

If we want happy, productive employees; we need to start with the people that support them. In the days of improving employee experience and maximizing productivity for hybrid workforces, a powerful agent has a large impact on organizational performance. InvGate Service Desk has an interface that is designed to make agents powerful, fast and it’s actually good to look at. But don’t take our word for it - in this quick demo, you’ll see how agents who use these systems 8-12 hours a day will feel powerful and connected to the information they need to be their best.
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com