Effective Cyber Incident Response

Presented by

Marc Alexander, Regional Security Program Manager, Microsoft

About this talk

Effective Cyber Incident response relies on striking a balance between speed and information sharing. In this session we’ll discover how the role of the service desk is critical in this process that’s designed to lower the risk to any organization from a cyber security incident. We’ll identify common errors to avoid and walk through guidance/technical best practice(s) on actions you can rapidly take that both reduce risk and meet stakeholder needs.
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com