Freshservice. Maximising Your IT Investments Across the Organisation

According to a recent Gartner study, organisations that implemented enterprise-wide service management solutions saw a 30% increase in employee satisfaction and a 25% improvement in operational efficiency. Join us for this insightful session where we'll explore how you can leverage your IT service management investments to extend best practices beyond IT and into your business teams, including HR, Finance, Facilities, and more. Discover the benefits of unifying service management across your entire enterprise, such as enhanced employee experiences, improved productivity, and a greater return on your service management investments. With the power of gen AI, you now have the opportunity to revolutionise service management across the organisation, enabling agents to concentrate on what truly matters to your business. In this session, you'll learn how Freshservice from Freshworks enables you to create an AI-powered, unified service management experience for both IT and business functions. We'll cover how IT and other business departments can collaborate to resolve employee queries instantly, automate tasks, streamline workflows, and personalise interactions. Key Takeaways: - How to unify service management across your enterprise. - The benefits of AI-powered service management. - Strategies for enhancing productivity and employee experience. - Real-world examples of successful service management implementations across various business functions. Don’t miss this opportunity to unlock the full potential of your service management investments. Register now to secure your spot and transform your organisation's service management practices.