Reimagining Service Operations - Leveraging ITAM for Accelerated Digital Transformation and IT Infrastructure Visibility

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Presented by

John Noctor, Chief Delivery Officer, SDI & Tomas Pena Baker, Enterprise Account Executive, Dennis Wahome, Lead Solution Engineer, Freshworks UKI, Andy Roberts, Senior Solutions Architect, Device42

About this talk

In today's rapidly evolving business landscape, digital transformation is not just a choice but a necessity for sustainable growth. As 91% of businesses actively pursue digital initiatives and 87% of senior leaders prioritize digitalization, IT departments have emerged as pivotal in driving this organizational shift. They are tasked with achieving more with less, leveraging technology to streamline processes, elevating employee experiences, fostering innovation, and ultimately delivering tangible business value. Join us for an insightful exploration of how reimagining Service Operations by leveraging IT Asset Management (ITAM) can accelerate digital transformation. Discover how unified IT Services and Operations (ServiceOps) can streamline processes, enhance visibility, and drive efficiency. Learn how Freshservice and Device42 can centralize asset data, automate lifecycle management, and maximize asset visibility to overcome operational challenges and enhance productivity. Key highlights of our session include: - Understanding current IT challenges amidst digital transformation - Reimagining Service Operations for enhanced efficiency - Crucial role of ITAM in delivering efficient Service Operations - Strategies for leveraging ITAM to elevate your IT Service operations - Interactive Q&A to address specific challenges and concerns related to IT asset management and digital transformation Whether you're a CIO, IT manager, or a leader spearheading digital initiatives within your organization, this session promises invaluable insights and actionable strategies to propel your business forward. Don't miss this opportunity to discover how ITAM can redefine your approach to digital transformation and position your organization at the forefront of industry innovation.
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The Service Desk Institute (SDI) has been connecting service professionals across the world since 1988 and is the leading global community for everyone working in the service and support industry. Our mission is to inspire service desks and support teams to be brilliant. With a passion for providing industry best practice and sharing knowledge, SDI is dedicated to guiding, inspiring, and connecting ITSM, service desk and support communities. A respected, trusted and independent advisor to the industry, SDI has inspired thousands of organisations and professionals around the world to embark on journeys of service improvement and to be the best they can possibly be. For more information, visit www.servicedeskinsitute.com