Shaping Enterprise resilience with AI-driven ITSM that moves with the times

Enterprise resilience today is defined less by how quickly organizations recover, and more by how proactively they respond. IT service management has long been central to this resilience, providing stability when disruptions occur. Now, weaving AI into core ITSM practices can further reinforce that resilience and add a stronger proactive edge. But as of today, AI in ITSM is just getting started with smarter ticketing that is driven by intelligent triaging, ticket summarization, and, at best, conversational assistance for L1 requests. While useful, these capabilities alone are not enough to drive resilience.  To achieve true resilience, AI must be deeply infused into core areas such as major incident response and change management. Join us for this 20-minute session where we explore the limitations of current best-practice ITSM without AI and then reimagine how AI advancements can enable faster, smarter, and more resilient incident response and change implementation.  Key takeaways: Explore a seven-step AI roadmap for ITSM that guides organizations in strategically integrating AI across everyday workflows. Embrace an AI-assisted, human-led incident response strategy, where AI supports incidents diagnosis and delivers crucial insights, enabling IRT members to act faster and minimize downtime. Minimize change risks with AI agents acting as shadow change managers, suggesting foolproof rollout plans, detecting conflicts early, and ensuring safer change implementations.