5 resolutions to improve results in the New Year

Michelle Kavalchuk
Customer centricity is now an essential component of any business’ growth or retention plan, from marketing and loyalty efforts to customer satisfaction and engagement rates. However, adapting business practices across all customer facing departments is easier said than done.
Dec 12 2013
45 mins
5 resolutions to improve results in the New Year
data quality
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Business Intelligence and Analytics

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  • At a time when digital transformation is driving significant change across all industry sectors, it is critical that organizations are able to align functional and cross-functional project activities to their strategic objectives. In the digital economy, the lines between technology, new product development, applications, service delivery and change management are increasingly blurred, and it's vital for the business to have an integrated view, not only to support strategic planning and investment prioritization, but also to effectively manage these initiatives through execution. The project portfolio management process must also evolve to handle both fast-moving digital initiatives and longer-term projects, with a shortened feedback loop that engages project teams and business stakeholders, and provides visibility at all levels. This session will address topics including:

    ·How to align projects to business goals in planning AND execution
    ·Why PPM is vital for a digital project portfolio
    ·How PPM can unify cross-functional initiatives
    ·When to consider changes to PPM processes
    ·Why project visibility is critical to successful business change

    This event is approved for 1 Professional Development Unit (PDU) credit.
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  • Uncovering data as a strategic asset Recorded: Feb 19 2015 45 mins
    The uses of data continue to increase as we look to better understand our customers and business success. However, the quality of that data is of paramount importance and many organizations are investing in new data quality solutions. This is simply because without good quality data, organizations are unable to gain the desired level of insight.

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    Register for this webinar to hear:
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    •Current data management practices
    •Four tips to improve your data quality in 2015
  • Loyalty Matters: How better insight can drive more loyal customers & revenue Recorded: Jan 27 2015 54 mins
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    Ways to leverage email validation and deliverability techniques
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    Data-driven marketing is everywhere and many of us are looking to gain new insight from the wealth of information available, opening up new possibilities around customization and consumer experience.

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  • Navigating business performance and intelligence efforts Recorded: Jun 26 2014 38 mins
    Customer data is the foundation of any business, no matter the company size or industry. Accurate data is necessary for customer interaction, analytics, operations and marketing. However, a recent Experian Data Quality research study found that the size of an organization may correlate to how they wish to benefit from customer data.

    Join our presentation to find out how priorities shift as businesses grow. Get benchmarks regarding data priorities and sophistication levels for organizations as they grow from a small business to an enterprise organization.

    This webinar will cover:
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    •Guide for navigating data quality obstacles
    •Ways to enhance data quality strategies as business priorities evolve
  • The state of data quality Recorded: Feb 12 2014 50 mins
    Data quality is the foundation for business intelligence, consumer engagement and marketing efforts. With organizations utilizing data in more ways than ever before, the state of data quality is changing. Experian Data Quality conducted a survey to gain insight into data usage, management methods and accuracy levels. Attend the upcoming webinar to hear the survey results and variances in data management across the globe and different industries.
  • 5 resolutions to improve results in the New Year Recorded: Dec 12 2013 45 mins
    Customer centricity is now an essential component of any business’ growth or retention plan, from marketing and loyalty efforts to customer satisfaction and engagement rates. However, adapting business practices across all customer facing departments is easier said than done.
  • Experian Data Quality Electronic updates – Frequently Asked Questions Recorded: Oct 16 2013 6 mins
    Learn the benefits of utilizing Experian QAS Electronic Updates, a free service that enables the automatic download and installation of reference data. Electronic update ensure data updates are applied and the functionality of Experian QAS will work seamlessly.

    Experian QAS product managers Devin Shane and Robert Plant will review how this free service will lower the total cost of ownership for your Experian QAS products.
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    With the significant amount information available to understand consumers and business operations, organizations need to be certain they generate actionable insights from data. Without a clear outline of business objectives, knowledge of data elements and the reliability of those details, organizations may be wasting their time reaching for a ‘big data’ goal that will not provide value to the business.
  • Building a data hygiene toolkit Recorded: Sep 18 2013 42 mins
    Loyalty and marketing initiatives, application upgrades and data migrations require clean and accurate data. Vaughan Phillips, Experian QAS’ Principal Consultant, will explain why it’s important to build a data hygiene strategy and what tools are available to ensure comprehensive contact data quality. In this session we’ll review customer case studies about how Experian QAS has helped improve ROI, operational efficiency and reduce costs.

    Attend this webinar to learn:
    •Best practices for developing a data hygiene strategy
    •Tips on how to standardize data and identify duplicates
    •Tips for incremental improvements for better data quality
  • 4 tips to better email engagement Recorded: Aug 22 2013 57 mins
    Email is the most important marketing communication channel for 2013. However, many organizations poorly engage with consumers through this channel because of bad email lists and poor customization. Attend this webinar to learn the current state of email engagement and 4 tips to better connect with subscribers.
  • Experian Data Quality Customer Webinar: Best practices and advice Recorded: Aug 14 2013 27 mins
    Please join us for a Q&A webinar featuring best practices and advice from the Experian QAS superhero support team. We’ll discuss how our support superheros help customers fight outdated data and battle dirty data. We’ll answer frequently asked questions from our customers and provide tips on how to make the most of your existing investment.

    Register now to hear:
    Frequently asked questions from Experian QAS customers
    How to make the most of your Experian QAS investment
    New tools and functionality available to better fight dirty data
  • How the CO. Dept. of Labor and Employment Improved Claimant Processes Recorded: Aug 7 2013 21 mins
    Please join us for a Q&A webinar featuring Jay Johnson, Business Analyst, from the Colorado Department of Labor and Employment. Jay will discuss how the CO. Dept of Labor and Employment worked with Experian QAS to improve the claimant process while reducing returned mail and increasing operational efficiencies.
  • Leverage data enrichment for individualized consumer insight Recorded: Aug 6 2013 33 mins
    Viewers will learn why businesses need to capitalize on consumer interest quickly and effectively. Customer impressions solidify quickly and purchases happen within a small window. To best capitalize on that small window of opportunity, organizations need to truly know their customers and provide relevant offers that keep each individual interested.
  • Ensuring data quality in your big data initiative Recorded: Aug 5 2013 40 mins
    Today you will learn what big data actually means. Then we will review how the big data initiative relates to data quality.
    We will go through some of the barriers to having accurate data and back that up with some primary research that we performed. We will provide tips for how to improve data quality and the effectiveness of big data projects.
    Lastly we’ll take questions from the audience.
On demand and live webinars
Access the latest information on data quality, including results from contact data quality studies, impacts that incorrect and inaccurate data have on a business, and how organizations use more accurate and complete customer data to make better business decisions.

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  • Title: 5 resolutions to improve results in the New Year
  • Live at: Dec 12 2013 7:00 pm
  • Presented by: Michelle Kavalchuk
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