Your Service Desk: Flagship or Failure?

Presented by

Barclay Rae, Owner, Barclay Rae Consulting Ltd

About this talk

A successful Service Desk, properly managed and integrated within a service organisation, can be the flagship and jewel in the crown of your customer relations and business value. Alternatively if your service desk is poorly run and no supported by its own organisation this is a clear sign of a dysfunctional organisation. Which applies to you? This session lays out clear messages around the definition, purpose, value and modus operandi of both a service desk and its supporting teams. The webinar provides clear strategic and operational guidance on how to make this work, based on the presenter's 25 years Service Desk experience and involvement across the industry.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (39)
Subscribers (1135)
Barclay Rae has delivered practical consultancy services since 1994. He is a co-author/architect of 3 recent ITIL publications: ‘ITIL Practitioner’, ‘ITIl4 Foundation’, plus he was lead editor on the ITIL4 ‘Create Deliver and Support’ publication. He is also a co-author of the Service Desk Institute (SDI) standards. Barclay delivers workshops, consultancy, audits, reviews and training services to organisations to help them quickly achieve real success and value from IT. All the content on this channel provides practical, simple and effective advice and guidance on achieving business value from IT services.