Enterprise Service Management

Presented by

Barclay Rae

About this talk

Join Barclay for this session on Enterprise Service Management - what is the future for how this will develop, based on the current working climate and post COVID? ITSM concepts are used more and more in areas beyond IT and many organisations get real benefit from ITSM processes and tools. How can this be viewed from a governance and data management perspective? How can organisations approach service management consistently? This session explores the pros, cons and futures for ESM..

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Barclay Rae has delivered practical consultancy services since 1994. He is a co-author/architect of 3 recent ITIL publications: ‘ITIL Practitioner’, ‘ITIl4 Foundation’, plus he was lead editor on the ITIL4 ‘Create Deliver and Support’ publication. He is also a co-author of the Service Desk Institute (SDI) standards. Barclay delivers workshops, consultancy, audits, reviews and training services to organisations to help them quickly achieve real success and value from IT. All the content on this channel provides practical, simple and effective advice and guidance on achieving business value from IT services.