Barclay Rae, Owner, Barclay Rae Consulting Ltd
No its not the support service for the local zoo, but this session does take a look at the real (often unspoken) big issues around a service desk, that can determine its quality and success.
Service Transition and introduction
IT department support and respect
Investment - tools, people, skills, knowledge, authority
Marketing and expectation
Organisational culture and professionalism
The session will include recommendations and suggestion on how to tackle these issues and achieve real quality and value for the whole of IT.