The Elephant in the Service Desk

Barclay Rae, Owner, Barclay Rae Consulting Ltd
No its not the support service for the local zoo, but this session does take a look at the real (often unspoken) big issues around a service desk, that can determine its quality and success.

These include:
Service Definition
Service Transition and introduction
IT department support and respect
Management support
Investment - tools, people, skills, knowledge, authority
Service model
Marketing and expectation
Organisational culture and professionalism

The session will include recommendations and suggestion on how to tackle these issues and achieve real quality and value for the whole of IT.
Aug 15 2013
46 mins
The Elephant in the Service Desk
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Delivering Practical Successful ITSM since 1994
Barclay Rae has been providing practical and successful consultancy services for IT Service Management since 1994. Barclay delivers ITSM Goodness workshops, programmes, reviews and training services to organisations to get them quickly moving and achieving real success and delivering value from IT. All the content on this channel is dedicated to providing practical, simple and effective advice and guidance on achieving business value from IT services.
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  • Title: The Elephant in the Service Desk
  • Live at: Aug 15 2013 9:00 am
  • Presented by: Barclay Rae, Owner, Barclay Rae Consulting Ltd
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