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The Elephant in the Service Desk

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Barclay Rae, Owner, Barclay Rae Consulting Ltd
No its not the support service for the local zoo, but this session does take a look at the real (often unspoken) big issues around a service desk, that can determine its quality and success.

These include:
Service Definition
Service Transition and introduction
IT department support and respect
Management support
Investment - tools, people, skills, knowledge, authority
Service model
Marketing and expectation
Organisational culture and professionalism

The session will include recommendations and suggestion on how to tackle these issues and achieve real quality and value for the whole of IT.
Aug 15 2013
46 mins
The Elephant in the Service Desk
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  • Title: The Elephant in the Service Desk
  • Live at: Aug 15 2013 9:00 am
  • Presented by: Barclay Rae, Owner, Barclay Rae Consulting Ltd
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