Barclay Rae, Independent Management Consultant, Barclay Rae Consulting
We live in times of constant change, new ideas and techniques, in a market where disruption is the norm. We need to keep up with new ways of working and remain competitive, yet we also still need to ensure that we can deliver the basics well and with quality assurance. Many practitioners need good basic practical advice on making ITSM work. Many managers and directors need clarity around the ITSM value proposition and how to drive the right behaviours for ITSM – this session can help with both of these challenges.
In the first ITSM Goodness webinar of 2015, Barclay Rae and Suresh GP, of TAUB Solutions, discuss practical solutions, ideas and tips to make implementing ITSM a success. This session will focus in particular on successful ways to navigate through the maze of different ITSM standards, methodologies and approaches, including DevOps, SIAM (Service Integration and Management), as well as ITIL, COBIT and others. It will be an interactive session and we will take and encourage questions from the live audience – so be sure to join in and get some great practical advice and ‘how-to’ guidance!