Start Reporting on Useful Stuff… Who Reads or Acts Upon Your Reports?

Presented by

Barclay Rae, Owner, Barclay Rae Consulting Ltd

About this talk

Seriously, do you produce loads of weekly or monthly information and output that nobody reads or does anything with? Many IT Organisations simply churn out loads of week- or month-end listings and reports which only relate to what IT does and not how this supports customers or their business. Why does this happen and what can IT organisations do to improve the relevance and value of their performance metrics? This session looks at what is needed to focus and build appropriate data structure and inputs to ensure that useful and valuable outputs are created and used for improvement.

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Barclay Rae has delivered practical consultancy services since 1994. He is a co-author/architect of 3 recent ITIL publications: ‘ITIL Practitioner’, ‘ITIl4 Foundation’, plus he was lead editor on the ITIL4 ‘Create Deliver and Support’ publication. He is also a co-author of the Service Desk Institute (SDI) standards. Barclay delivers workshops, consultancy, audits, reviews and training services to organisations to help them quickly achieve real success and value from IT. All the content on this channel provides practical, simple and effective advice and guidance on achieving business value from IT services.