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TOP 5 AREAS FOR CALL CENTER EFFICIENCY AND EFFECTIVENESS

Hear about the best call center processes, capabilities and cloud technologies from Cloud Sherpas’ CRM and call center veterans Matt Johnson and Yaron Wilf. The focus will be on the top 5 areas that have allowed our over 5,000 customers to achieve growth, efficiency, and a greater customer experience: Case Effectiveness, Omni-channel Management, Service Entitlement, Collaboration, and High Performance.
Recorded Jun 4 2013 53 mins
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Presented by
Matt Johnson and Yaron Wilf
Presentation preview: TOP 5 AREAS FOR CALL CENTER EFFICIENCY AND EFFECTIVENESS

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  • TOP 5 AREAS FOR CALL CENTER EFFICIENCY AND EFFECTIVENESS Recorded: Jun 4 2013 53 mins
    Matt Johnson and Yaron Wilf
    Hear about the best call center processes, capabilities and cloud technologies from Cloud Sherpas’ CRM and call center veterans Matt Johnson and Yaron Wilf. The focus will be on the top 5 areas that have allowed our over 5,000 customers to achieve growth, efficiency, and a greater customer experience: Case Effectiveness, Omni-channel Management, Service Entitlement, Collaboration, and High Performance.
  • MANAGING COMPLEX CRM IN TODAY’S CLOUD ENVIRONMENT Recorded: Dec 5 2012 60 mins
    William Band and Geoff Merrick
    Watch Forrester's VP & Principal Analyst, William Band and Cloud Sherpa’s SVP, Geoff Merrick as they divulge secrets for proper CRM implementation that will ensure your solution is generating the benefits you expected. During this recorded webinar, we will cover how to: build and support a center of excellence, capitalize on cloud CRM solutions with better governance, learn the four strategies of successful CRM adopters, and determine the best ways to gain user adoption.
Cloud Sherpas - Secrets to Successful Sales, Service, Marketing and IT
Cloud Sherpas - Secrets to Successful Sales, Service, Marketing and IT and CRM Best Practices!

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  • Title: TOP 5 AREAS FOR CALL CENTER EFFICIENCY AND EFFECTIVENESS
  • Live at: Jun 4 2013 5:00 pm
  • Presented by: Matt Johnson and Yaron Wilf
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