Name: Digitising Customer Onboarding
Start: 2018-02-27T12:00:00Z
End: 2018-02-27T12:00:43.000Z
Location: BrightTALK
Rating: 4.5

Finance Edge webinars bring you discussions and interviews from leading expert speakers. Our style is thought provoking and visionary.

The Open Transport Initiative aims to do for transport and mobility what open banking has done for finance.  Hot on the heels of launching the world's first open standards for transport interoperability (3rd Jan) founder Hayden Sutherland speaks to Marie Walker, Founder & Head of Content, Open Banking World Congress.

An introduction to the Open Transport Initiative

Fraud is on the rise, and contact centers are a target. It's time to fight back. Be proactive and outsmart fraudsters with technology.
The latest advances in machine learning techniques and analytics combined with biometrics capabilities takes contact center protection to a whole new level. Contact centers now have the ability to expose previously unsuspected fraudulent activities. That empowers them to not only prevent known fraudsters from attacking, but more impressively, expose new fraudsters that were operating "under the radar" for a long time. In the ongoing response to sophisticated fraud attacks, the creation of high-quality fraudster watchlists from historical recordings – and automatically populating and updating them – is a revolution in the fight against fraud

Do You know How to Protect Your Customers from the Unknown?

The introduction of the Pensions Dashboard presents a transformative opportunity for the pensions industry, driving greater public engagement and boosting long-term savings.

 

To ensure success, it’s vital that from the outset users can easily validate themselves and only the correct data is shown to the correct person. Inaccurate data going into the dashboard will result in a poor outcome for customers, potential penalties for the providers, and customers will be unlikely to return to the dashboard as a result.

 

Experian’s work with Pension Providers has shown data quality to be challenge for the industry. It’s essential Pension Providers tackle this challenge and focus on improving the quality of their customer data for the dashboard to be a success, and providers to reap the benefits.

 

Join this webinar to hear from Experian pension specialists as they discuss:

·         Key takeaways from the DWP’s Feasibility Report

·         Data challenges facing pension organisations

·         Why data quality is key to Pension Dashboard success

·         What steps you can take to begin to address your data quality challenges

Why data quality is integral to Pensions Dashboard success

February's panel of Open Banking Excellence speakers share their stories from the Open Banking front line. 

As early adopters of open banking technology, they have navigated the regulatory and technical terrain to bring to market products that make life easier for banks, businesses and individuals. 

Hear what they have to say about their experiences.

Please note: There is some minor sound distortion in the first three minutes after which it clears - apologies!

From the Open Banking Front Line: Pioneering People & Products

Panel of speakers from the January 2019 Open Banking Excellence Meet-London Meet-up: Vocalink, Open Vector & Yapily

Open Banking's first days at school...

Implementing a cloud transformation strategy in a bank or financial institution is a very complex and difficult process, with little publicly available information on the reality of the challenges and risks experienced.

In this Q&A style discussion we uncover for you the key considerations you need to be aware of when planning your cloud transformation strategy.   Focusing on real life examples and lessons learnt from helping major banks deliver a successful transition to cloud.

Transitioning to the cloud for financial services - key considerations

Open Banking presents a landmark opportunity. Yet over-eager innovation can irreparably scar consumers’ trust in new entrants and drive customers back to their customary safe havens.

In addition, innovation and privacy law may offer new entrants the opportunity to obtain more meaningful data.

What fundamental issues should be considered in open banking data sharing models to avoid the kinds of exile suffered by Aldous Huxley’s protagonists?

Presentation from the OBE London, January Meet-up
(See attachments for details and links to OBE)

Philip James, Partner, Sheridans
Philip leads Sheridans’ Technology and Data Group and advises clients on commercial data strategy, brand integrity, innovation and IP asset growth. 

Philip is an expert on data privacy, cyber risk and fraud prevention and speaks regularly on the opportunities, challenges and trends posed by use of data assets, including big and open data, AI, automation, behavioural targeting and cyber risk. 

Sheridans’ is a leading media technology law firm and advises clients on IP/data licensing frameworks, brand strategy, SaaS platforms and cloud computing. Sheridans has particular expertise in the Retail, E-commerce, Hospitality, InsureTech, Advertising, Sports/eSports, Games and Media sectors.

Open Banking Excellence: Brave New World

With the feasibility study published (Dec), 2019 finally sees the pensions dashboard move from theory to build and implementation.  Join us for this expert webinar panel when we talk about the outcome of the feasibility study, what we should see in 2019 and what you need to plan for.  

Panellists:
Richard Howells, Director of Insurance, Wealth, Life and Pensions, Experian 
Rod Bryson, Director of Long term Savings & Insurance, CapGemini
Michael Lightfoot, Director, Equiniti
Peter Mann, Chairman, Bravura Solutions

A look ahead at Pensions Dashboard UK in 2019

Webinar presented by Appian and KPMG - 15 November 2018 2pm GMT.

The race to tighten up GDPR compliance is still on. Are you managing GDPR effectively?

November will mark six months since the General Data Protection Regulations (GDPR) came into effect. Faced with the regulations, numerous institutions have had to modify how they harvest, store and use their customers’ data.

Having significant experience with regulatory compliance, many financial services and insurance companies are well ahead of the curve with GDPR compliance. However, a number of large organisations have only implemented measures to deal with the minimum requirements. 

In a brand-new live broadcast on 15th November at 2 pm GMT, Nathalie Semmes, KPMG and  Guy Mettrick, Appian will discuss handling GDPR compliance and sustainable technological solutions - the right way.

Key Themes
●Achieving alignment across the business 
●Ensuring integration with existing systems to comply with the requirements
●Assuring compliance is demonstrable to regulators
●Operationalising GDPR compliance
●Security - handling new threats in the digital environment

Please note that your details will be shared with Appian after you have viewed this webinar.

Future Proofing GDPR Compliance

Whether driven by PSD2 compliance, market demand for mobile apps, or fintech competition, open banking is becoming a top priority for financial businesses. Through exclusive research and customer successes, we determined that building a modern application architecture with APIs, microservices and strong authentication is a key success factor in this space. In fact, our latest report shows that fully digital banks enjoy an estimated 25% cost-to-income ratio, versus 60% for traditional institutions.

For this webcast, we assembled a panel that includes Mehdi Medjaoui, author of Banking APIs: State of the Market, along with experts in API and security capabilities, to introduce the elements of modern application architecture that all digital banking business leaders should know about – API management, microservices, strong authentication and risk-based security. You’ll learn about:

* The current state of open banking, and what your peers are doing

* How to invest in modern application architecture to improve your open banking projects

* How to align better with IT to accelerate your time-to-market

All registrants will also benefit from a complimentary copy of our Banking APIs: State of the Market report.

Accelerate Open Banking with APIs, Strong Authentication and Risk-Based Security

Project deadlines that span a year or two aren’t usually nerve-racking. But, when it means making a significant change to your business strategy, internal systems and technology infrastructure, it can become a head scratcher. This is probably where the banks in Australia stand. Banks are figuring their way around it and there’s a lot to learn. Regardless, no one wants to fall victim and everyone wants to conquer open banking 


This session covers:


- A Reality Check - Where banks stand in their open banking journeys

- The Problem Children - What challenges they are facing

- The Gold Stars - Critical success factors for a killer open banking strategy 

- A Whole New World - The potential of an open data world

Open Banking in Australia - An Open Forum

Innovative banking applications and comprehensive, instant insight into customer interactions are critical to competing in today’s disruptive competitive landscape. Not only do customer expectations continue to grow, but payment infrastructure evolution and compliance requirements mean access to highly contextual, real-time data is no longer a nice to have - it’s a must have. 
Don’t miss this chance to hear from Richard Henderson at DataStax around how an operational data layer can meet the distributed, real-time, always available demands of the enterprise. Join live to hear real case examples of customers using DataStax Enterprise, the data management platform trusted by 9 out of the top 15 global banks.

Why an Operational Data Layer is Critical for Open Banking

Security, Compliance and User Experience - Why Identity Access Management Built on Open-Standards is the Key to Open Banking

Learn how identity & access management (IAM) solutions, built on open standards, can help meet the technical requirements of PSD2 and Open Banking, including secure XS2A (access to accounts), Strong Customer Authentication (SCA), Dynamic Linking, and Consent Management, all while providing a seamless user experience and distinct competitive advantage.

Why IAM Built on Open-Standards is the Key to Open Banking

.During this practical webinar, you will learn:
    
1. Why TLS and OAuth2 are not enough to secure your APIs
API Security has a much wider spectrum and even if you are using OAuth today, you may not use it in a way that is adapted to the risk taken when exposing Open banking APIs. What about API attacks protection ? PKCE ? Message confidentiality and integrity ? 

2. Why API security must be declared and not coded
Developers should not have to master security standards such as OAuth and OpenID Connect and try to implement them properly into their APIs. Instead, they should rely on proven, reliable policies approved by the bank’s security team and simply apply those policies on top of their APIs.

3. How declarative security helps with consistency and automation
42Crunch's innovative tagging mechanisms can be used by developers to express security constraints on top of their Open API definitions (aka Swagger). Those tags are translated automatically, either via the UI or in the CI/CD pipeline into policies which are applied on APIs requests/responses, making it possible to apply security as early as possible in the API lifecycle and find security vulnerabilities early.

4. How to enforce security in a scalable way using micro-firewalls 
We will show how to deploy the 42Crunch API Firewall at run-time whether on premises, in the Cloud or in a hybrid environment and how to monitor the system through real-time security dashboards.

LIVE DEMO - Securing your Open Banking API implementation

Regulations like Open Banking, PSD2, and GDPR are an opportunity to reconsider your relationship with your customers. With breaches, data leaks, and the careless use of personal data constantly in the headlines, the need for trust is at an all time high. You need to prioritize privacy and make it a competitive differentiator in order to enable personalized products and services.

In this webcast, Nick Caley, VP of Financial Services and Regulatory at ForgeRock will cover:

* Current consumer attitudes and preferences around privacy and consent

* The critical role of identity in building a trusted relationship with your customers

* How the ForgeRock Identity Platform can help with consent management and strong authentication

* Modern solutions including the Profile and Privacy Management Dashboard and User-Managed Access standard

Open Banking: Prioritise Privacy and Build Trust

• Identifying your target market and accompanying strategy, customer proposition and distribution models
• Getting your business model right
• Choosing the right technology strategy
• Ensuring you have the right workforce on-board
• The role of compliance when deploying digital advice

Panel speakers:

Rickard Lindell, Head of Digital Advice, Nordea
Dean Butler, Head of Innovation, Prudential 
Maria Lagutina, Head of Product Innovation & Propositions, CYBG
Simon Crowe, Sales Director, EMEA, Glassbox

5 things you need to know to prepare for (& successfully deploy) digital advice

Roger Vincent, Head of Innovation with Equifax will share his insights on making the most of Open Banking and his lessons learned along the way.

In this webinar Roger will talk about:

* How increased use of open APIs is likely to shape the financial services market, why challenger banks are making headway, the big banks are building partnerships and the impact of APIs among payment service providers.
* Activities banks need prioritise in the wake of Open Banking; starting with compliance & legal issue and why they need to assess time/resources carefully before trying to deploy solutions.
* Which strategies are likely to thrive in the new environment and how regulatory compliance can quickly be turned into competitive advantage to commercialise Open Banking.
* Overcoming security and privacy concerns associated with data sharing and the implementation of GDPR.
* Strategies to encourage customer engagement by using Open Banking applications to enrich user experience to create long term value over short term revenue.

Strategies for Monetising Open Banking

Digitising Customer Onboarding: How to improve the customer experience without compromising on compliance and risk

Today’s consumers, accustomed to receiving smart and convenient digital services from companies such as Uber, Apple and Amazon, and are beginning to demand personalised, interactive and immediate services from their banks. 

A recent report revealed 42% of UK consumers have adopted FinTech services (EY 2017 FinTech Adoption Survey), so it’s no surprise banks want to adapt to the fast-moving digital marketplace where new and disruptive competitors are already circling. What’s stopping them though, is risk. 

Creating an environment that drives the productivity, speed and compliance essential to sell financial services via digital channels is paramount to survival. 

This webinar will explore how banks can digitise the customer onboarding process without compromising on risk, satisfying customers, regulators and shareholders alike.

Digitising Customer Onboarding

Compliance

Digital Content

Customer Experience

Risk Management

Get powerful e-commerce insights to grow your online transaction volume. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the e-commerce strategies and techniques that drive growth.

E-commerce

The marketing community on BrightTALK is made up of thousands of engaged marketing professionals. Find relevant webinars and videos on marketing strategy, branding and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Marketing

Welcome to the mobile computing community on BrightTALK! With the consumerization of IT and the widespread adoption of mobile devices across the globe, mobile computing has become an important part of many people's lives in a culture of bring your own device (BYOD). With mobile devices doubling as work phones and more employees working from home, businesses need to provide secure access to data and work applications from anywhere at any time. Join this growing community and hear from industry thought leaders in webinars and videos as they share their insight on mobile computing research and trends.

Mobile Computing

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Internal audit and compliance professionals are facing increasingly stringent regulatory requirements when it comes to compliance reporting and internal control procedures. Join the audit and compliance community to learn best practices from thought leaders on topics such as regulatory compliance, internal audit checklists and audit program strategies.

Audit and Compliance

Effective financial management strategies can help organizations meet their business objectives. The financial management community on BrightTALK is made up of engaged finance and accounting professionals. Find relevant webinars and roundtable discussions featuring financial planning advice from industry thought leaders and insights into optimizing financial reporting, accounting, risk management and value measurement.

Financial Regulation

Get powerful finance insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge that will help you to determine which financial factors build or erode value in your organization.

Finance

Get powerful banking and treasury insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on hot topics such as digital banking, payments disruption and non-bank competition. Learn how the latest treasury management strategies are helping to mitigate operational, financial and reputational risk.

Banking and Treasury

Get powerful finance management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge that will help you to determine which financial factors build or erode value in your organization.

CFO Strategy

Join this new, vibrant community to learn and connect with top thought leaders, startups and banks who are disrupting the financial services industry. Keep up with the latest news and trends in Fintech and take part in lively debates on topical issues and challenges.

Fintech

The accounting and finance community on BrightTALK features presentations from leading accountants and finance professionals. The accounting community includes tax planning strategies, QuickBooks webinars and other accounting webinars, while the finance community features presentations on financial capital regulations and forensic data analytics. Join the conversation by attending live financial and accounting presentations and connecting with industry thought leaders.

Digitising Customer Onboarding

Presented by

About this talk

More from this channel