Amiram Pinto, Product Manager, NICE
Fraud is on the rise, and contact centers are a target. It's time to fight back. Be proactive and outsmart fraudsters with technology.
The latest advances in machine learning techniques and analytics combined with biometrics capabilities takes contact center protection to a whole new level. Contact centers now have the ability to expose previously unsuspected fraudulent activities. That empowers them to not only prevent known fraudsters from attacking, but more impressively, expose new fraudsters that were operating "under the radar" for a long time. In the ongoing response to sophisticated fraud attacks, the creation of high-quality fraudster watchlists from historical recordings – and automatically populating and updating them – is a revolution in the fight against fraud