DevOps and ITSM

For a corporate IT organization to create business value, then it needs to focus on things beyond the IT infrastructure, including: understanding customer needs and wants; delivering high quality services, support, and customer service; and effective financial stewardship. Attend this webinar for practical help with five opportunities to improve how corporate IT organizations are run, and the value they ultimately provide to their business, across: 1.Exploiting automation 2.Improving service desk performance while reducing costs 3.Redefining services through BRM and service portfolio management 4.Better IT asset management 5.Financial management that focuses on the right things

February 15, 2017

 

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