DevOps and ITSM

This presentation takes a look at the IT function as if it were a regular business department, using well-accepted concepts such as business models and operating models. After introducing the concepts of business models and operating models and applying them to the IT domain, familiar IT bodies of knowledge such as Agile, ASL, BABOK, BiSL, BRMBOK, COBIT, DevOps, IT4IT, and ITIL will be mapped to the models, illustrating where they add value.

February 15, 2017

 

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