Implementing ITSM Strategies

Many organizations struggle with defining metrics for business and IT value. Metrics are disconnected from real value in such that after they are defined, no one either pays attentions to them or can make a decision relative to the metrics being reported on. In this session Anthony will discuss how to tie metrics to business and IT value for improved decision making. Including how metrics relate to IT projects and operational efficiency and effectiveness.

May 18, 2017

 

Related Webinars

May 19, 2017 4:00am EDT

How is your service operation seen within the business? Good? Magic? Brilliant? Or perhaps meek? How your service operation is…

May 18, 2017 2:00pm EDT

In this live discussion, IT Service Management experts Jarod Greene and Troy DuMoulin will dive into the future of ITSM….

May 18, 2017 9:00am EDT

Great managers understand the value of numbers. But for many of us they are a safety net to defend what…