Tools in ITSM

In this session you will learn more about: •Why software asset management is critical to the delivery of enterprise IT •The business benefits SAM can deliver far beyond just licencing compliance •Why ITSM needs specialist SAM tools beyond what comes “out of the box” •How “Traditional SAM tools” can deliver data accuracy and data input integration into ITSM’s CMDB •How Future SAM tools can deliver even greater ROI throughout ITSM including: oIntegration with incident, problem, project and change management oAdvanced predictive analytics oTechnology scenario modelling

April 13, 2016


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